FAQ

1. What phone models does Zanapure support?

We offer cases for the most popular models, including:

iPhone (16 / 15 / 14 / 13 / 12 series, Pro, Pro Max, Plus, Mini)

Samsung Galaxy (S24 / S23 / S22 series, A-series, Z Fold / Flip)

Google Pixel (9 / 8 / 7 series)

And more – select your exact model at checkout for perfect fit, button access, and camera alignment.

2. What shipping options are available?

We offer these to U.S. customers:

Express Shipping: 3–6 business days – $20

Free Shipping: 7–14 business days – $0 (our most popular choice!)

Free Standard Shipping: 7–14 business days – $0

Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order?

Most orders process and ship within 1–3 business days. After shipping:

Express: 3–6 business days

Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your case is on its way!

4. Do you ship internationally?

Currently, we only ship within the United States. We’re working on expanding – sign up for our newsletter for updates!

5. What is your return policy?

We offer a 30-day return window for unused, undamaged cases in original packaging. If your case arrives damaged, defective, or wrong model, contact us within 7 days with photos – we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. How protective are your phone cases?

Very! Most cases feature:

Shock-absorbing corners & TPU bumpers

Raised lips (screen & camera protection)

Drop-tested materials (many rated for 6–10 ft drops)

Scratch-resistant finishes Slim styles stay pocket-friendly while rugged options offer extra armor.

7. How do I care for my phone case?

Wipe with a soft, damp cloth and mild soap.

Avoid harsh chemicals, abrasives, or submerging in water.

For clear cases, avoid prolonged sun exposure to prevent yellowing. Specific care tips are included with each case.

8. Have more questions?

We’re here to help you find your perfect case! Email support@zanapure.com or use our contact form. We typically respond within 24 hours.